Privacy Policy

Privacy Policy

At Ebeez Brandz (referred to as “we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information you provide. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.ebeezbrandz.co.za
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1. Information We Collect

We collect both personal information and non-personal information when you interact with our website:

Personal Information:

Contact Information: Your name, email address, phone number, and delivery address when you make a purchase or contact us.

Payment Information: Credit card details, PayFast, Yoco, and bank transfer information used for transactions (note: payments are processed securely by third-party providers).

Account Information: If you create an account, we collect details such as your username, password, and order history.

Non-Personal Information:

Website Usage Data: We may collect non-personal information such as your IP address, browser type, operating system, device type, and pages visited on our site.

Cookies: We use cookies to improve your browsing experience, analyse site traffic, and remember your preferences.

2. How We Use Your Information

The information we collect is used to enhance your experience and process your orders. Specifically, we use your data for:

Processing Orders: To fulfil your purchase orders, process payments, and deliver products.

Customer Service: To respond to your inquiries, complaints, or feedback.

Personalisation: To tailor your shopping experience based on your preferences and past purchases.

Marketing: We may send promotional emails or SMS regarding new products, special offers, and updates. You can opt out of marketing communications at any time.

Improving Our Services: To analyse site usage and enhance the functionality and content of our website.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or alteration. This includes:

Secure Payment Processing: We use trusted third-party services like PayFast and Yoco for secure online payment transactions.

Encryption: Sensitive information such as payment details is encrypted using industry-standard security technologies.

Access Controls: Only authorized employees and partners have access to your personal data for processing orders and customer service purposes.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:

Service Providers: We may share your information with trusted partners such as payment processors (e.g., PayFast, Yoco) and shipping carriers (e.g., The Courier Guy) to process orders and deliveries.

Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or respond to government requests.

Business Transfers: In the event of a business merger, acquisition, or sale, your personal information may be transferred as part of the transaction.

5. Cookies

We use cookies to enhance your experience while using our website. Cookies are small data files stored on your device that allow us to:

Recognize you when you return to our site.

Keep track of items in your shopping cart.

Analyze site traffic and performance.

You can manage cookies through your browser settings and disable them if you prefer, though some features of the website may not function properly without cookies.

6. Your Rights

As a customer in South Africa, you have the following rights under the Protection of Personal Information Act (POPIA):

Access: You can request a copy of the personal information we hold about you.

Correction: You can request updates or corrections to your personal information.

Deletion: You may request that we delete your personal information, subject to certain legal limitations.

Opt-Out: You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in emails or by contacting us directly.

7. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. Please be aware that we are not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date. By continuing to use our website, you consent to the updated terms of this Privacy Policy.

9. Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

Email: info@ebeezbrandz.co.za

Phone: 083 963 2329

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