RETURNS AND EXCHANGES
Reason for Return:
Exchanges of sizes
Incorrect Product or Size Ordered
Product damaged
The product does not match the description
Wrong Product or size shipped
Returns Policy:
If you are dissatisfied with your purchase due to a size issue you may return or exchange for sizes, with the tags attached, in its original packaging, within 7 days of delivery, (including weekends) by the same delivery method which the parcel was received.

If you have received a product that turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 3 months after delivery of the product.
Simply provide us with your collection address and we will arrange for collection.

The following will NOT be regarded as defects and will not entitle you to a return

The customer will be charged the courier fee for returns or exchanges which includes courier fees for the exchanged product to be sent back. If you opt for a refund, you will be refunded the amount for your purchases only and not the courier fee.
No exchanges or refunds will be provided for any used items. The product must be in the same condition that you received it and undamaged in any way.
Exchanges can only be done once we receive the item and a quality inspection follows. Once all inspections have been done, you would be informed if the size required is available or if a refund will be passed.
In the case of damaged or incorrect goods having been delivered, ebeezbrandz will evaluate the case and issue a refund upon proof of the damaged/incorrect item. A refund will only be done in the original form of payment i.e. cash for cash or a refund to the credit card used.
If ebeezbrandz concludes that the returned item has been worn or damaged in any way by the customer, it will be returned to the customer at their own cost of service.
Items can only be exchanged for a different size, not for a different colour or another item.
If you are exchanging or returning your Goods, you need to contact the customer service on exchanges@ebeezbrandz.co.za or WhatsApp us on 0839632329
No refunds on sale/clearance products.
No exchanges or refunds on exclusive footwear.